Bookings are available from 3 to 90 working days before your desired pick-up date.

Yes, you can cancel your Lylo booking according to our cancellation policy:

• If amendments/cancellations are made more than 72 hours before the trip date and time, no penalties or charges will be applied for amendments or cancellations within this notice period. You will be entitled to a 95% refund of your deposit should you choose to cancel.
• If amendments/cancellations are made more than 24 hours, but less than 72 hours before the trip date and time, a penalty fee of 50% of the total amount paid will be charged. The remaining 50% of the total amount paid will be refunded to you (if applicable).
• If amendments/cancellations are made less than 24 hours before the trip date and time, your advance payment will be forfeited, and you will not be eligible for any refunds.

For changes to your ride details, please cancel your current booking via [email protected] or +65 8321 8455 and make a new  reservation.

No, but you can choose the type of car. Our fleet includes standard 5-seaters, premium vehicles, and limousines. Your vehicle will be assigned based on availability.

• For arrival meet & greet service: The driver will be on-site 20 minutes after your flight lands, with a 1-hour grace period from the time of landing.
• For departure service, arrival without meet & greet, and point-to-point transfers: A 15-minute grace period will be allowed from the scheduled pick-up time.
• If waiting time exceeds the grace period, barring instances beyond the passenger’s control (e.g., flight delays), a Waiting Time Surcharge per 15-minute block will be applied. Rates include the vehicle, chauffeur, toll fees, and fuel.
• During occasions when driver have already waited pass the 1 hour waiting time upon flight touchdown, drivers have the right to stand down even if the pax is contactable as drivers might have trips planned ahead, and the waiting time for this booking is uncertain.

For arrival meet & greet service, your driver will wait at the arrival gate nearest to your flight’s baggage carousel, holding a sign with your name on it.

Please refer to the recommended maximum seat and luggage capacity below:

• Standard 5 seater:  4 passengers and 2 medium-sized luggage
• Premium: 6 passengers and 2 medium-sized luggage
• Limousine: 6 passengers and 4 medium-sized luggage

Oversized luggage will be counted as two pieces. If the number of passengers or luggage exceeds the vehicle’s capacity, the driver reserves the right to decline service, and no refunds will be provided.

• Select either a child seat or booster seat in the booking form. Singapore law requires children under 1.35m to use a child/booster seat.
• If a child/booster seat is required but was not indicated in your booking, the driver will collect the charges in cash directly.
• Recommended maximum child/booster seat capacity: 2

Bookings are not allowed on black-out dates, which include:

• 1 week before, during, and after the Singapore Grand Prix weekend
• 1 week before, during, and after Chinese New Year holidays
• 1 week before, during, and after Christmas holidays
• 1 week before, during, and after the Singapore Airshow