FAQs for LyloDrive
Have a question with regards to our Short Term Car Rental service? You may be able to find an answer here!
What are the eligibility requirements to rent a car with Lylo under LyloDrive?
Age: Minimum 23 Years, Maximum Age 69 Years
Driving Experience: Minimum of 12 months
- 12 months – 23 months
- Requires a higher Security Deposit & Insurance Excess due to higher risk
- 24 months and above
- Lower security Deposit & Insurance Excess
Licenses Required:
- Singapore Residents
- Valid Class 3/3A Singapore-issued driving license
- Foreigners residing in Singapore for less than 12 months
- Valid foreign-issued driving license
- International Driving Permit OR Notorised Document of Translation
- Foreigners residing in Singapore for more than 12 months
- Valid Singapore Employment Pass
- Valid Singapore-issued driving license
Please note that Lylo reserves the right to decline your booking if you are deemed a potential hazard to your own self and other road users.
Can I rent a car with a foreign license?
For foreigners residing in Singapore for less than 12 months:
In order to rent with us, under Singapore Law, you must provide
- Valid Foreign Issued Driving License
- Passport
- International Driving Permit OR Notorised Document of Translation
For foreigners residing in Singapore for more than 12 months:
Under Singapore Law, you must convert your Foreign License to a valid Singapore-issued driving license before you can rent with us!
What are the Operational Hours of LyloDrive?
- Monday to Friday: 10am to 8pm
- Saturday/Sunday/Public Holiday: 10am to 3pm
What are your vehicle collection and return options?
Standard Collection & Returns
Rental vehicles must be collected and returned at the SAME location you’ve chosen during booking.
As of 13 January 2025, we currently have two pick up & return locations
- Midview City: 28 Sin Ming Lane #01-138/139 S573972
- Changi Airport Terminal 4 (Opposite Cheers): Booth #01-K12 S819665
Additional Chargeable Value-Added Services
- Islandwide Driver Pickup and/or Dropoff:
Be picked up from anywhere in Singapore and dropped off at your chosen LyloDrive location to collect your rental vehicle. After your rental, be dropped off from anywhere in Singapore after you have returned the vehicle.
- One Way: Pick up OR Drop off: $30
- Two Way: Pick up AND Drop off: $40
- Islandwide Vehicle Delivery and/or Collection:
Have your rented vehicle delivered to and/or collected from your preferred location anywhere in Singapore.
- Delivery OR Collection only: $50
- Delivery AND Collection: $75
A minimum lead time of 48 hours is required for value-added services to guarantee fulfilment. If the service cannot be fulfilled, you will receive a full refund for the additional charges.
How do I rent a vehicle with LyloDrive?
- Visit Our Website
- Start your booking process directly on our website here.
- Select Your Preferences
- Choose your rental duration.
- Select your preferred car model and any add-ons (if applicable).
- Provide Your Details and Make Payment
- Fill in your particulars.
- Make a full or partial advance payment online.
- Car Collection Day
- Collect your car on the day of your rental.
- Pay the security deposit and settle any outstanding amount (if applicable).
- Booking Confirmation
- You will receive a confirmation email with booking details.
- A LyloDrive consultant may contact you for any pending documents or clarifications related to your booking.
What documentation am I required to submit to the LyloDrive consultant to confirm the booking?
Singapore Resident
- Valid Class 3/3A Singapore issued driving license
- Passport or NRIC/FIN – front and back (if applicable)
Foreigners residing in Singapore for less than 12 months
- Valid foreign issued driving license
- Passport
- International Driving Permit OR Notorised Document of Translation
Foreigners residing in Singapore for more than 12 months
- Valid Singapore Employment Pass
- Valid Singapore-issued driving license
How early in advance do I need to book a vehicle?
Bookings for LyloDrive must be made more than 1 hour in advance prior to rental start date & time.
What happens if the reserved vehicle becomes unavailable due to unforeseen circumstances?
If vehicle becomes unavailable for any reason (e.g., damage caused by fallen tree) prior to the start of your booking, we will make every effort to provide a replacement vehicle of a similar category, make, and model. If the same car model is not available, we will do our best to offer a suitable alternative.
How are the rental fees charged?
Rental rates are charged on a 24-hour basis, per-night basis. (Just like your usual hotel bookings!)
Example Scenario:
Selected rental duration: 12th May at 2pm – 14th May at 2pm)
Selected Car Model: Toyota Corolla Altis (Type: Standard) @ $82/night
Security deposit: $1,000 (Varies based on Car Model)
Calculation for Rental Rates: (For normal rental bookings with no special request)
- Your rental duration will be 3 days 2 Nights
- You will pay on a nightly basis: $82/Night x 2 Nights = $164
Total amount that will be collected from you
$164 (Rental rate of 2 nights) + $1000 (Security deposit in the form of a Credit Card hold) = $1164
Car Return Timing
- Return timing must match the chosen collection timing (i.e. Booked timing 10-11am, return timing to fall between 10-11am as well)
- A 1-hour grace period applies before a late return fee is charged
Late Returns
If the car is returned after the default return time and beyond the 1 hour grace period, an additional 1-night rental fee will be charged.
Calculation for Late Returns:
If the return time selected does not follow the collection time; the following applies:
- Collection and return time both at 2pm: No additional charge
- Collection time at 2pm and return time at 12pm (2 hours before original return time): No additional charge
- Collection time at 2pm and return time at 3.01pm onwards: Additional 1-night rental surcharge
Is there a security deposit required for the rental of the car?
Yes, a security deposit is required and can be paid using one of the following methods
- Credit Card Authorisation Form (preferred)
- Cash
- Paynow bank transfer (Card charges may apply depending on the bank provider)
The security deposit will be collected at the point of car collection, along with any outstanding rental fees. For the avoidance of doubt, debit cards cannot be used for the credit card authorisation form.
Refunding the Security Deposit
The security deposit will be returned after the vehicle is returned, less any outstanding fees, via the following methods:
- Security Deposits made via credit card authorisation form:
- The deposit amount is put on hold for 30 days after the car is returned and released minus any outstanding fees* (if applicable).
- Security Deposits made via cash:
- The deposit amount will be returned instantly upon car return, minus any outstanding fees* (if applicable).
- Security Deposits made via Paynow bank transfer:
- The deposit amount will be returned within 1-5 working days less any outstanding fees* (if applicable).
Outstanding fees refer to charges such as traffic violations, rental time extensions, differences in fuel level, cleaning charges and damages to the vehicles.
What are the timings for the Collection / Return of cars?
- Earliest Car Collection Time
- 10:00am (Weekdays)
- 10.00am (Saturdays/Sundays/Public Holidays)
- Latest Car Return Time
- 8.00pm (Weekdays)
- 3.00pm (Saturdays/Sundays/Public Holidays)
The return time of the car will be the same as the collection time of the car unless mutually agreed upon prior to signing of the contract. Any changes to the return time may be subject to additional charges.
Please note that Lylo strictly does not allow for the collection and return of cars outside of our operational hours.
How early in advance do I need to book a vehicle?
Bookings for LyloDrive must be made more than 1 hour in advance before the rental start time.
What happens if I am unable to return the car on time?
If you are unable to return the car on time for any reason, additional charges will apply based on the prevailing daily rental rate of the vehicle. A 1-hour grace period is allowed for returning the car. After this period, a late return surcharge will be applied, equivalent to a 1-night rental fee.
Will I get a rebate on rental fees if I return the car early?
You will not receive a rebate for any unused portion of the rental period. Should you need to shorten your rental, please inform your dedicated LyloDrive consultant as early as possible, prior to the start of the rental.
Can I have more than 1 driver to drive the rented vehicle?
Yes, you can register up to 2 additional drivers for your booking.
Additional Driver Charges:
Each additional driver will be subjected to Collision Damage Waiver (CDW) fees daily, according to the CDW type chosen by the main driver.
- For example, if the main driver opts for a higher tier CDW (E.g. CDW Plus), the additional drivers will be subject to the same CDW type and fee
Types of CDW
CDW Basic: $12/day
- Mandatory and factored into all of our rental rates displayed on our website
CDW Plus $30/day
- Top-up of +$18/day per driver
CDW Max $52/day
- Top-up of +$40/day per driver
All rental terms and conditions applicable to the primary (i.e., main) car hirer will also apply to the additional drivers registered. You are not permitted to authorise any unregistered personnel to drive the rented car. If this agreement is breached, the primary car hirer will bear unlimited liability.
Can I drive the car to Malaysia?
You are allowed to drive the car up to the borders of West Malaysia by paying a daily surcharge of $25. For the avoidance of doubt, West Malaysia constitutes the following states: Johor, Kedah, Kelantan, Malacca, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Selangor, Terengganu.
Driving the car beyond the borders of West Malaysia and into Thailand is strictly prohibited.
Are LyloDrive vehicles VEP ready?
YES! All of LyloDrive cars are 100% VEP Ready with RFID Tags installed.
What do I do in the event of a vehicle accident / breakdown?
For any roadside emergencies, you may contact our 24/7 assistance hotline:
- Accident & Emergency Hotline: +65 8778 1765
- Vehicle Breakdown Hotline: +65 8828 9159
Please do not use WhatsApp calls. If you are in Malaysia and you’re unable to make an international phone call, you may contact someone in Singapore to call our hotlines on your behalf. Our roadside assistance team will get in touch with you shortly.
What is CDW and can I upgrade to a higher tier?
Collision Damage Waiver (CDW) is an insurance coverage designed to reduce your insurance excess in the event of an accident. Please note that CDW Basic is compulsory and included in all our rental prices at $12/night. If you wish, you can upgrade to a higher tier for additional coverage. The tiers of CDW are as follows:
- CDW Basic (Mandatory, Included in website price)
- CDW Plus (Top-up of $18 per day)
- CDW Max (Top-up of $40 per day).
What is CDW Plus?
All rentals with Lylo come with CDW Basic included. However, in the event of an accident, having CDW Plus will reduce your maximum excess payable by half. CDW Plus is available as an upgrade for a top-up of $18/day.
For the avoidance of doubt, you will be required to prepay the maximum value of the insurance excess on the same day of the vehicle accident. If the actual costs and losses incurred by the company are less than the excess amount, the difference will be refunded to you.
All prices are subject to GST.
What is CDW Max?
All rentals with Lylo come with CDW Basic included. However, in the event of an accident, having CDW Max will reduce your maximum excess payable to $0. CDW Max is optional, and available for an additional $40/day.
What is Windscreen Damage Protector?
Any windscreen damage is chargeable at $200 per windscreen (subject to GST). To avoid this charge, you can opt for the Windscreen Protector Add-On priced at $15 to $25. This add-on ensures $0 windscreen excess in the event of any accident or damage during your rental period.
In the event of a vehicle accident, what is the accident excess payable?
To protect you from excessive liabilities in the event of a vehicle accident, Collision Damage Waiver (CDW) is compulsory when renting a car with Lylo. The insurance excess stated below is the maximum amount you have to pay out of pocket in the event of an accident.
For the avoidance of doubt, you will be required to prepay the maximum value of the insurance excess stated below on the same day of the vehicle accident. If the costs and losses incurred by the company are less than the excess payable, the insurance excess will be refunded to you.
| INSURANCE EXCESS PER ACCIDENT (1-2 Years driving Experience) | ||||||
| Accident Location | With CDWBasic | With CDW+ | With CDWMax | |||
| Singapore | Value Standard | $1500 | Own Damage | SGD $1500 | SGD $1000 | SGD $500 |
| Third Party Damage | SGD $1500 | SGD $1000 | SGD $500 | |||
| Standard+ | $1800 | Own Damage | SGD $1800 | SGD $1200 | SGD $600 | |
| Third Party Damage | SGD $1800 | SGD $1200 | SGD $600 | |||
| Premium | $2500 | Own Damage | SGD $2500 | SGD $1500 | SGD $750 | |
| Third Party Damage | SGD $2500 | SGD $1500 | SGD $750 | |||
| Prestige | $3000 | Own Damage | SGD $3000 | SGD $2000 | SGD $1000 | |
| Third Party Damage | SGD $3000 | SGD $2000 | SGD $1000 | |||
| Luxe | $3500 | Own Damage | SGD $3500 | SGD $2500 | SGD $1250 | |
| Third Party Damage | SGD $3500 | SGD $2500 | SGD $1250 | |||
| West Malaysia | Value Standard | $1500 | Own Damage | SGD $3,000 | SGD $2000 | SGD $1000 |
| Third Party Damage | SGD $3,000 | SGD $2000 | SGD $1000 | |||
| Standard+ | $1800 | Own Damage | SGD $3600 | SGD $2,400 | SGD $1200 | |
| Third Party Damage | SGD $3600 | SGD $2,400 | SGD $1200 | |||
| Premium | $2500 | Own Damage | SGD $5000 | SGD $3000 | SGD $1500 | |
| Third Party Damage | SGD $5000 | SGD $3000 | SGD $1500 | |||
| Prestige | $3000 | Own Damage | SGD $6000 | SGD $4000 | SGD $2000 | |
| Third Party Damage | SGD $6000 | SGD $4000 | SGD $2000 | |||
| Luxe | $3500 | Own Damage | SGD $7000 | SGD $5000 | SGD $2500 | |
| Third Party Damage | SGD $7000 | SGD $5000 | SGD $2500 | |||
| ALL TOW CHARGES FOR MALAYSIA WILL BE BORNE BY HIRER | ||||||
| INSURANCE EXCESS PER ACCIDENT (>2 Years driving Experience) | ||||||
| Accident Location | With CDWBasic | With CDW+ | With CDWMax | |||
| Singapore | Value Standard | $1000 | Own Damage | SGD $1000 | SGD $500 | – |
| Third Party Damage | SGD $1000 | SGD $500 | – | |||
| Standard+ | $1200 | Own Damage | SGD $1200 | SGD $600 | – | |
| Third Party Damage | SGD $1200 | SGD $600 | – | |||
| Premium | $1500 | Own Damage | SGD $1500 | SGD $750 | – | |
| Third Party Damage | SGD $1500 | SGD $750 | – | |||
| Prestige | $2000 | Own Damage | SGD $2000 | SGD $1000 | – | |
| Third Party Damage | SGD $2000 | SGD $1000 | – | |||
| Luxe | $2500 | Own Damage | SGD $2500 | SGD $1250 | – | |
| Third Party Damage | SGD $2500 | SGD $1250 | – | |||
| West Malaysia | Value Standard | $1000 | Own Damage | SGD $2000 | SGD $1000 | – |
| Third Party Damage | SGD $2000 | SGD $1000 | – | |||
| Standard+ | $1200 | Own Damage | SGD $2400 | SGD $1200 | – | |
| Third Party Damage | SGD $2400 | SGD $1200 | – | |||
| Premium | $1500 | Own Damage | SGD $3000 | SGD $1500 | – | |
| Third Party Damage | SGD $3000 | SGD $1500 | – | |||
| Prestige | $2000 | Own Damage | SGD $4000 | SGD $2000 | – | |
| Third Party Damage | SGD $4000 | SGD $2000 | – | |||
| Luxe | $2500 | Own Damage | SGD $5000 | SGD $2500 | – | |
| Third Party Damage | SGD $5000 | SGD $2500 | – | |||
| ALL TOW CHARGES FOR MALAYSIA WILL BE BORNE BY HIRER | ||||||
What is Malaysia Breakdown Protector?
An optional add-on: Be protected with cross-border coverage in case your car experiences a breakdown/accident in Malaysia. Coverage will be charged on a nightly basis at $30. In the case of an accident: any towing/tyre patching services will be provided at no additional charge of $0.
What is Rim Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any damage incurred during your rental period to the vehicle’s rims.
What is Tyre Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any damage incurred during your rental period to the vehicle’s tyre(s).
What is Dent Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any dents that occurred during your rental period to the vehicle.
What is Scratch Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any scratches that occurred during your rental period to the vehicle.
Is it possible to request for a car orientation?
Certainly! A car orientation can be arranged upon your request. Just drop us a WhatsApp at +65 9880 5924.
Will I be provided with a stored value card (e.g., CashCard / Touch ‘n Go Card) for making payment at car parks and Electronic Road Pricing (ERP) gantries?
- No, you will have to prepare your own stored value card. You may purchase a stored value card at most Petrol Stations (e.g., Shell) and Convenience Stores (e.g., 7-Eleven).
- For NETS Cashcards / NETS Motoring Cards / NETS FlashPay Cards, you may also get them at the NETS Customer Service Centre (Address: 351 Braddell Road, #01-03, Singapore 579713).
- For EZ-Link CEPAS Cards, you may purchase them at MRT stations, bus interchanges, as well as selected vending machines across Singapore.
- For Touch ‘n Go Cards, you can get them at selected 7-Eleven Stores or Petrol Stations in Malaysia.
In the event of a car accident, will I be reimbursed for the unused rental days?
- If you or the authorised driver is deemed not at fault by the insurance company after investigating the incident (“win-case”), you will receive a refund of the rental charges and the prepaid accident excess for the unused day(s), basis the same 24-hour cycle. For the avoidance of doubt, this means you will be reimbursed for the portion of the rental period that you did not utilise due to the accident, on top of the prepaid accident excess.
- However, if you or the authorised driver is deemed to be at fault and responsible for causing the accident (“lose-case”), you will not be eligible for any refund of rental charges for the unused days, nor the accident excess prepaid.
Will I be offered a replacement car in the event of a car breakdown?
If your car experiences a breakdown, we sincerely apologise for any inconvenience caused, and we are committed to ensuring your continued mobility.
In the unlikely event of a car breakdown in Singapore Here’s what you can expect:
- Breakdown in Singapore
- We will arrange a replacement car for you promptly. Please note that some lead time may be required to organise a replacement, and the replacement car may not necessarily be the same model. We will make every effort to provide a vehicle that suits your needs, aiming for a 6-hour turnover time.
- If the replacement vehicle provided is of a lower category according to Lylo’s category definition, you will receive a refund for the price difference in rental rates. However, if we provide you with a replacement car of the same or higher category, there will be no additional charges.
- Breakdown in Malaysia
- Unfortunately, we are unable to provide a replacement car if your vehicle breaks down in Malaysia. Please contact us immediately via our Vehicle Breakdown Hotline: +65 8828 9159 immediately to resolve the issue as soon as possible. Please do not use WhatsApp calls. If you are in Malaysia and you’re unable to make an international phone call, you may contact someone in Singapore to call our hotlines on your behalf. Our roadside assistance team will get in touch with you shortly.
Will I be offered a replacement car if I get into a car accident?
Regrettably, replacement cars will not be provided in cases of accidents.
What are the eligibility requirements for renting a car with LyloDrive Short Term PHV?
To rent a vehicle for PHV (Private Hire Vehicle) purposes under LyloDrive Short Term PHV, you must have held a PDVL (Private Hire Driver’s Vocational License) for at least 12 months.
What is LyloDrive (PHV)?
LyloDrive Short-Term PHV is designed for freelance or part-time PHV drivers who do not own a car or plan to lease one long-term. With us, you can rent a car for 1 to 90 days to complete ride-hailing jobs for an additional source of income, as well as for personal use. It’s the perfect way to try out different models before you settle on the right one!
Do I need to create an account to rent a vehicle for PHV purposes?
No account creation is required with Lylo to rent a car for short-term (1-30 days) PHV use. However, you will need to have an existing account with any of the current ride-hailing platforms (e.g., Grab, Gojek, TADA, etc.) in Singapore in order to accept jobs.
What are the requirements to rent a car for PHV purposes?
You will have to be a Singaporean holding a valid NRIC, PDVL/TDVL vocational driver’s license and not above the age of 69 years old.
Is there a security deposit required for the rental of the PHV vehicle?
Yes, the security deposit will be collected in the form of cash or via PayNow bank transfer and the amount collected is based on the tier of the vehicle being leased, starting from $1000.
Can I have more than 1 driver to drive the rented PHV vehicle?
Yes, you can register up to 1 additional driver during your online booking.
Additional Driver Charges:
Each additional driver will be subjected to Collision Damage Waiver (CDW) fees daily, according to the CDW type chosen by the main driver.
- For example, if the main driver opts for a higher tier CDW (E.g. CDW Plus), the additional drivers will be subject to the same CDW type and fee
Types of CDW
CDW Basic: $12/day
- Mandatory and factored into all of our rental rates displayed on our website
CDW Plus $30/day
- Top-up of +$18/day per driver
CDW Max $52/day
- Top-up of +$40/day per driver
All rental terms and conditions applicable to the primary (i.e., main) car hirer will also apply to the additional drivers registered. You are not permitted to authorise any unregistered personnel to drive the rented car. If this agreement is breached, the primary car hirer will bear unlimited liability.
Can I drive the car to Malaysia?
You are allowed to drive the car up to the borders of West Malaysia by paying a daily surcharge of $25. For the avoidance of doubt, West Malaysia constitutes the following states: Johor, Kedah, Kelantan, Malacca, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Selangor, Terengganu.
Driving the car beyond the borders of West Malaysia and into Thailand is strictly prohibited.
Are LyloDrive vehicles VEP ready?
Our team is actively working with the Malaysian authorities to complete the registration process. While many vehicles have already been approved, some are still pending. If you’re planning to enter Malaysia, please check with us to confirm your vehicle’s VEP status and to obtain the necessary documents.
Do not drive into Malaysia without prior clearance from us. Please note that we will not be liable for any penalties imposed by the Malaysian authorities. We appreciate your patience and understanding as we work towards getting our entire fleet 100% VEP-registered.
What do I do in the event of a vehicle accident / breakdown?
You may contact our 24/7 roadside assistance hotlines:
- Accident & Emergency Hotline: +65 8778 1765
- Vehicle Breakdown Hotline: +65 8828 9159
Please do not use WhatsApp call. If you are in Malaysia and you’re unable to make an international phone call, you may contact someone in Singapore to call our hotlines on your behalf. Our roadside assistance team will get in touch with you shortly.
What is CDW and can I upgrade for a higher tier?
Collision Damage Waiver (CDW) is an insurance coverage designed to reduce your insurance excess in the event of an accident. Please note that CDW Basic is compulsory and included in all our rental prices at $12/night. If you wish, you can upgrade to a higher tier for additional coverage. The tiers of CDW are as follows:
- CDW Basic (Mandatory, Included in website price)
- CDW Plus (Top-up of $18 per day)
- CDW Max (Top-up of $40 per day).
What is CDW Plus?
All rentals with Lylo come with CDW Basic included. However, in the event of an accident, having CDW Plus will reduce your maximum excess payable by half. CDW Plus is available as an upgrade for a top-up of $18/day.
For the avoidance of doubt, you will be required to prepay the maximum value of the insurance excess on the same day of the vehicle accident. If the actual costs and losses incurred by the company are less than the excess amount, the difference will be refunded to you.
All prices are subject to GST.
What is CDW Max?
All rentals with Lylo come with CDW Basic included. However, in the event of an accident, having CDW Max will reduce your maximum excess payable to $0. CDW Max is optional, and available for an additional $40/day.
In the event of a vehicle accident, what is the accident excess payable?
To protect you from excessive liabilities in the event of a vehicle accident, Collision Damage Waiver (CDW) is compulsory when renting a car with Lylo. The insurance excess stated below is the maximum amount you have to pay out of pocket in the event of an accident.
For the avoidance of doubt, you will be required to prepay the maximum value of the insurance excess stated below on the same day of the vehicle accident. If the costs and losses incurred by the company are less than the excess payable, the insurance excess will be refunded to you.
All prices are subject to GST.
| INSURANCE EXCESS PER ACCIDENT | |||
|---|---|---|---|
| Accident Location | With CDW | With CDW+ | |
| Singapore | Own Damage | SGD $1,000 | SGD $500 |
| Third Party Damage | SGD $1,000 | SGD $500 | |
| West Malaysia | Own Damage | SGD $2,000 | SGD $1,000 |
| Third Party Damage | SGD $2,000 | SGD $1,000 | |
| ALL TOW CHARGES FOR MALAYSIA WILL BE BORNE BY HIRER | |||
How much does Windscreen Damage cost?
Any windscreen damage is chargeable at $200 per windscreen (subject to GST). To avoid this charge, you can opt for the Windscreen Protector Add-On priced at $15 to $25. This add-on ensures $0 windscreen excess in the event of any accident or damage during your rental period.
What is Rim Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any damage incurred during your rental period to the vehicle’s rims.
What is Tyre Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any damage incurred during your rental period to the vehicle’s tyre(s).
What is Dent Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any dents that occurred during your rental period to the vehicle.
What is Scratch Protector?
An optional add-on: For only $5/night, get up to $100 worth of coverage for any scratches that occurred during your rental period to the vehicle.
Is it possible to request for a car orientation?
Certainly! A car orientation can be arranged upon your request. Just drop us a WhatsApp at +65 9880 5924.
Will I be provided with a stored value card (e.g., CashCard) for making payment at car parks and Electronic Road Pricing (ERP) gantries?
- No, you will have to prepare your own stored value card. You may purchase a stored value card at most Petrol Stations (e.g., Shell) and Convenience Stores (e.g., 7-Eleven).
- For NETS Cashcards / NETS Motoring Cards / NETS FlashPay Cards, you may also get them at the NETS Customer Service Centre (Address: 351 Braddell Road, #01-03, Singapore 579713).
- For EZ-Link CEPAS Cards, you may purchase them at MRT stations, bus interchanges, as well as selected vending machines across Singapore.
In the event of a car accident, will I be reimbursed for the unused rental days?
If you or the authorised driver is deemed not at fault by the insurance company after investigating the incident (“win-case”), you will receive a refund of the rental charges and the prepaid accident excess for the unused day(s), basis the same 24-hour cycle. For the avoidance of doubt, this means you will be reimbursed for the portion of the rental period that you did not utilise due to the accident, on top of the prepaid accident excess.
However, if you or the authorised driver is deemed to be at fault and responsible for causing the accident (“lose-case”), you will not be eligible for any refund of rental charges for the unused days, nor the accident excess prepaid.
Will I be offered a replacement car in the event of a car breakdown?
If your car experiences a breakdown, we sincerely apologise for any inconvenience caused, and we are committed to ensuring your continued mobility.
In the unlikely event of a car breakdown in Singapore Here’s what you can expect:
- Breakdown in Singapore
- We will arrange a replacement car for you promptly. Please note that some lead time may be required to organise a replacement, and the replacement car may not necessarily be the same model. We will make every effort to provide a vehicle that suits your needs, aiming for a 6-hour turnover time.
- If the replacement vehicle provided is of a lower category according to Lylo’s category definition, you will receive a refund for the price difference in rental rates. However, if we provide you with a replacement car of the same or higher category, there will be no additional charges.
- Breakdown in Malaysia
- Unfortunately, we are unable to provide a replacement car if your vehicle breaks down in Malaysia. Please contact us immediately via our Vehicle Breakdown Hotline: +65 8828 9159 immediately to resolve the issue as soon as possible. Please do not use WhatsApp calls. If you are in Malaysia and you’re unable to make an international phone call, you may contact someone in Singapore to call our hotlines on your behalf. Our roadside assistance team will get in touch with you shortly.
What is the procedure to register the vehicle into my Ride Hailing App?
Upon booking our short-term PHV car rental service, the following documents will be issued to the hirer upon successful collection of the car onsite.
- LyloDrive (PHV) Short Term Contract
- Vehicle Log Card
- Certificate of Insurance
- Letter of Inter-company PHV Lease
You may upload to register the relevant documents and vehicle plate number onto your ride-hailing platform(s). Please note that approval times may vary depending on the specific platform.
*Lylo will not be liable for any downtime incurred during the registration of the new vehicle plate number in the ride-hailing application. For more details on the waiting time for plate number approval, please refer to the respective ride-hailing platform’s customer service.
What are the available payment options?
For Online Booking Payment:
- Credit / Debit Cards (Visa, Mastercard, American Express, Union Pay, Google Pay, Apple Pay, AliPay, WeChat Pay)
For Onsite Payment of Remaining Rental Fees & Security Deposit:
- Payment: By Credit/Debit Card, Paynow, Cash only
- Security Deposit: By Credit Card hold/ Paynow/ Cash only
What are the Amendments, Cancellation & Refund Policies?
You may amend or cancel your booking at any time before the commencement of your rental booking. Charges may apply based on the time of amendment or cancellation. Charges are as follows:
| Period before Rental Start Date & Time | Charges |
|---|---|
| More than 72 hours | Free amendments or cancellation, 100% refund |
| Between 24 to 72 hours | 50% fees, 50% refund |
| Less than 24 hours | No Refund |
Any promotional packages (e.g., Christmas or Lunar New Year promotions) will override our standard cancellation and booking policies. STRICTLY NO CANCELLATIONS AND/OR REFUNDS will be accepted once a promotional-price booking is confirmed for the period 18 – 25 March 2026
What is LyloDrive’s Fuel Return Policy?
At the time of return, please ensure that the fuel level is the same as when you collected the vehicle. The fuel level is measured to the nearest 1/8 of the fuel gauge.
If the fuel level is lower than at the time of collection, a Fuel Service Fee of $50.00 SGD (before GST) per 1/8 tank difference will be charged to cover the discrepancy
What is LyloDrive’s Late Return Policy?
A 1-hour grace period is allowed for vehicle returns. After the grace period, a late return charge equivalent to 1 night’s rental will be imposed.
Please note that vehicle returns are only accepted during LyloDrive’s operational hours:
- Monday to Friday: 10:00 AM – 8:00 PM
- Saturday, Sunday, and Public Holidays: 10:00 AM – 3:00 PM
Returns outside of operational hours will not be accepted.
Can I buy, place or consume durians in the vehicle?
No. To maintain a pleasant environment for all users, durians are strictly prohibited in all our vehicles. If any durian odour is detected upon return, a cleaning fee of $500 (before GST) will be charged for non-compliance.
Can I smoke in the vehicle?
No, smoking is strictly prohibited in all our vehicles. If any smoke odour is detected upon return, a cleaning fee of $500 (before GST) will be charged for non-compliance.
Get in Touch
Have a question that is not addressed in our FAQ? Drop us a message and we will get back to you as soon as possible.
