• Airport Transfers

  • Hourly Disposal

  • Point to Point

  • Concierge Services

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Popular Destinations

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FAQ

What Vehicles will you be using?

Alphard Hybrid

I would like to include entry tickets to entrance, do you guys procure it?

Yes, we have a range of connection on point of interest and attractions tickets, do email us for more details

Where do you provide transportation to?

We provide private transfers within Tokyo, 23wards and neighboring city. Do get in touch with us for a more accurate quotation and to find out more!

What is included in the price and when do I pay?

  • All prices quoted on our website are inclusive of Government tax. When we provide you with our quote, we will provide a detailed breakdown of the price and its total price so that you need not pay anything extra during the trip.
  • You will be required to make deposit payment within 3 days after booking is made. Payment in full will be required before the commencement of the trip. Failure to make payment will result in losing of the availability. Payment can be made through the bank or using credit card. When making payment through the bank, please ensure that you cover for all the bank fees so that we receive the full amount stated in the invoice.

Is tipping required for the trips?

Tipping is not necessary and is not a custom in Japan. However should you wish to tip the driver for providing good service, you can certainly tip at your own will.

Where do I meet the driver?

  • Your assigned driver will monitor your arriving flight before entering the airport. And once your flight has landed, our driver will be waiting at the airport terminal building arrival hall lobby with a handheld sign with your name. You will be able to find the driver once you exit from your customs check.
  • In the event that you are unable to locate the driver, you can call the emergency contact number provided to you in the booking confirmation email.

What happens if my flight arrives late?

  • Your assigned driver will monitor your arriving flight and will know your actual arrival time before entering the airport. You need not do anything if your flight landed early or is late for an hour or so.
  • In the event that your flight is severely delayed thus resulting in your flight being re-scheduled to a later departure time, we required you to contact our office immediately as we will have to verify whether the same driver is available for the assignment or we may have to find a replacement driver for your assignment.

What happens if I cannot find my driver?

  • You will be given the driver's mobile number 2 days before the start of the trip. You will also be able to find an emergency contact number in the booking confirmation email.
  • You can call either our Singapore or Japan office during office hours

Can you drop off passengers at 2 different places?

  • Yes, you must notify us in advance when making the booking. This is for us to check the distance and time and also to calculate if there is any extra charge required.
  • More importantly, and for your information as we are a licensed business transport operator, we are required to record every job assignment the full details of the itinerary and working hours of the driver to be submitted to the authority for regular checks.

Do you provide end to end services?

Yes! We can provide a full transportation solution from your doorstep in Singapore to Changi Airport and from Tokyo Airport (Haneda/ Narita) to your hotel and vice versa.